These booking terms and conditions are the basis of your contract with Sunny Safari Oy. In the following booking conditions ‘you’ means the party leader/individual requesting the booking and ‘we’ and ‘us’ means Sunny Safari Oy. By acknowledging these terms and conditions the client confirms he/she is authorized to make the booking on his/her own behalf and that of his/her party’s. On receipt of the fully completed booking process and full deposit, we will issue a confirmation of booking which sets out arrangements.
The programs can be booked by following ways:
~ Sending email to us (firstname.lastname@example.org).
~ Filling and sending the contact form (send us your request) which is in our web-site.
~ Booking in our safari office (Koskikatu 14-16, Kalotinlinna, 96200,Rovaniemi).
~ Booking from our web-site booking system.
When booking, please inform the number of participants, and their personal detail information (e.g. Full name, Date of birth, Gender, Nationality). Pregnancy must be informed to Sunny Safari Oy in advance. Please also info us if you have food allergy in advance.
3. Confirmation, Payment and Taxes
3.1 Bookings will be confirmed when the reserve payments is received by Sunny Safari Oy in time. If the payment is not received by the due date, we can keep the right to cancel reservations.
3.2 The reserve payment is at least 50% of whole price. In case some programs will be charged more percentage according to our program providers’ requirements. The final payment have to received by Sunny Safari Oy at least 48 hours before the safari start. Reservations also can be paid by online payment. Or, customers can also pay from our safari shop in city center by cash or bank card.
3.3 All booking fees are subject to and include 10% VAT.
4. Rate Guarantee
Once the booking is completed and accepted by the submission of the confirmation email to the address provided by you, the agreed price of the booking is fully guaranteed by us and will not be subject to any surcharge. Please refer to clause 9. of these terms and conditions for exceptions to our rate guarantee. N.B. The rate guarantee does not apply to invoice errors or government action.
5. Cancellation and Amendments
5.1 If the cancellation be made more than 21 days earlier than safari start, 100% of the whole price will be refunded. If the cancellation be made 15-21 days earlier than safari start, 50% of the whole price will be refunded. If the cancellation be made 8-14 days earlier than safari start, 30% of the whole price will be refunded. If the cancellation be made 7 days or less than 7 days earlier than safari start, no refunded. N.B.Some of our programs subcontractors have more strict terms of cancellation. In this case, we follow their terms. About illness cancellation, we will refund 80% of the whole price. A medical certificate have to be show to us within two working days from the cancellation date. All cancellations to be received by e-mail (email@example.com) within the office hours in Finland (Mon-Fri at 9-17, GMT +2).
5.2 Sunny Safari Oy has the right to cancel a safari program if it is because of the general safety or limitation of weather condition. In this case, the payment will be 100% refund to customers. In activities involving animals, our priority is their welfare. Should the physical condition of the animals not be suitable for the activity, we reserve the right to modify/delay or cancel the activity. If cancelled, a refund will be issued in full.
5.3 We will, whenever possible, try to accommodate any amendments you may request after the contract is formed. Amendment requests must be issued in writing to us by the party leader.
5.4 We reserve the right to make changes on contents, routing and timing of the safari program due to safety, weather condition or other irresistible factor reasons. If we make a major change to a booking, we will inform you as soon as reasonably possible. You will be able to choose whether to accept the changes or cancel the booking and receive a full refund. Please refer to clause 9 for exceptions.
5.5 In case that the number of the participants will change, we reserve the right to recalculate the prices for safari. For a change, please contact: firstname.lastname@example.org. Sunny Safari Oy will using the original offered price if no email received.
5.6 No employee or representative of Sunny Safari Oy has the authority to verbally vary these terms and conditions or to enter into verbal agreements with clients. No variation in these conditions or otherwise in the terms upon which a booking is made, and no promise to refund money previously paid to us, shall be valid unless in writing and approved by the sales office.
6. Acknowledgement of Risk
6.1 Activities such as reindeer sleigh, husky sleigh, snowmobile, snowshoeing, ice fishing and skiing may be hazardous and present a risk to personal safety. All reasonable steps were taken by us to restrain any risk to a minimum. The level or real risk is generally remote and similar to the one of a normal individual experiencing a normal recreational activity. Whilst the chances of serious injury are slender, the chances of minor injuries must be considered possible outcomes.
6.2 All participants must sign an agreement that they understand the self-liability when they participate in snowmobile safari. Participants must follow carefully all the safety instructions given by the guide and they participate all of our safaris under their own risks. Note that the ground may be very slippery, especially when temperatures are close to zero degrees Celsius.
6.3 Pregnant women are not allowed to participate in snowmobile or sleigh safaris due to the fact that vibrations and exhaust fumes may be harmful.
6.4 We accept responsibility should any services which we are contractually obliged to provide prove deficient or not of reasonable standard. We do not accept liability or responsibility for personal injury to, or the death of any participants howsoever caused, unless by the proven negligence of us. We cannot accept liability for causes of dissatisfaction which are not notified to us immediately after the completion of the activity.
7. Health, Ethics, Safety and Responsibility
7.1 The party leader is responsible for observing that all members of the party are physically fit to take part in the activity. All adults accompanying a party are held responsible for the good behaviour of children in that party and will adequately supervise them.
7.2 Where damage is caused to any of our equipment by a party member deliberately or whilst under the influence of toxic substances, or due to a party member not obeying our guide’s instructions, then that person, or parent or legal guardian of that person, will be responsible for an amount up to EUR 2.000,- of the repair or replacement of the items.
7.3 On a snowmobile safari, you and your party are responsible for possessing and if required present to the authorities a drivers’ license that is valid for use within the European Union.
7.4 The party leader is responsible for providing us with any known medical condition that may potentially affect the personal safety of any party member, and for notifying us of any special needs of any party member.
7.5 If any imprudent interaction with an animal causes stress or harm to an animal to the point of needing veterinary care, you will take financial responsibility up to EUR 1.000,- of all costs incurred to return that animal to a healthy state. You will be fully liable in the event of any deliberate abuse towards an animal.
8. Inaccurate information
Circumstances may arise in which particulars in the itinerary and other facts about an activity may deviate from what was initially published. We will make our best effort to provide suitable alternatives, but will not be held liable for changes.
9. Age Restrictions
Infants and toddlers are not allowed to participate in activities outdoors for prolonged periods due to the fact that the cold weather exposure may be harmful. We recommend you consult a physician to assess whether you are in a good physical condition to participate in the activities. Snowmobile drivers must be 18 (eighteen) years or older and possess a driver’s license valid for traffic in Finland. Children under 15 (fifteen) and/or under 140 (one hundred and forty) centimetres in height participating in a snowmobile safari must be accompanied by their parents or guardians and they’ll by sitting in a heated sleigh pulled by the guide.
10. Seasonal Transitions and their Impact on Services
10.1 According to the statistics published by the Finnish Meteorological Institute, the average starting date of permanent snow cover ranges between October 27 (twenty-seven) and November 6 (six), whereas the average ending date of permanent snow cover ranges between April 10 (ten) and April 20 (twenty).
10.2 In order to minimize the impact of the seasonal transitions on our guests’ experience, we implemented a grace period, thus considering the snow season to start on November 14 (fourteen) and to end on April 18 (eighteen).
10.3 Winter activities booked within this time range benefit from our best price guarantee. Any changes made by us, which includes rearranging a winter activity into an autumn or spring activity, are subject to an adjustment in price if the new activity is priced lower. If the equivalent autumn or spring activity is priced lower than the originally booked winter activity, you will be entitled to a partial refund. No surcharge applies if the autumn or spring activity is priced higher.
10.4 Winter activities booked outside this time range do not benefit from our best price guarantee. Any changes made by us, which includes rearranging a winter activity into an autumn or spring activity, are not subject to an adjustment in price if the new activity is priced lower. If the equivalent autumn or spring activity is priced lower than the originally booked winter activity, you will not be entitled to a partial refund. A surcharge applies if the autumn or spring activity is priced higher.
10.5 Autumn or spring activities which are rearranged into winter activities are always subject to a surcharge if the winter activity is priced higher than the autumn or spring activity. If the winter activity is priced lower than the autumn or spring activity, you will not be entitled to a partial refund.
11.1 We reserve the right in our sole discretion to terminate the booking arrangements without further notice, should you refuse to comply with the instructions given by the guide or any other staff member of Sunny Safari Oy.
11.2 Termination equally applies if we believe your behaviour is prone to cause distress, damage or danger to other people or animals. Should a termination take effect, our responsibility for the booking ceases immediately and we shall neither be liable to any refund nor compensation.
12. Conditions Safeguard
Should any of the provisions of these Terms and Conditions be declared null and void unenforceable, the remaining conditions shall be maintained in the agreed terms. We undertake to substitute the provision in question by a provision that most closely complies with the intent initially pursued by the parties.
13. Right to Amend Terms and Conditions
We reserve the right to unilaterally amend any of the provisions in these Terms and Conditions, in a manner we may deem necessary, without prior notice.
14. Applicable Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of Finland. The parties submit all their disputes arising out of or in connection with this Agreement to the exclusive jurisdiction of the Courts of Finland.